Winter shipping information
Heat packs are required from December to February / March until further notice. You can select your heat pack options here:
Fedex Ground only available for Ontario to QC, Montreal vicinity.
Fedex Overnight required for all other provinces. Purolator express is based on region, depending on your area some services are overnight or up to 2 days. Check with Purolator or go with Fedex Overnight if unsure.
Our plant health guarantees that within 7 days of receiving the product that they are in healthy conditions. If you are unsure, please feel free to reach out. We are here to help!
We strive to make your online plant purchase experience positive. In the unfortunate circumstance that a plant arrives non-optimal, please notify us within 48 hours of delivery. Our plant health guarantee will be extended by 2 months. Next:
- we will work with you to take necessary next steps to help the plant recover
- If recovery is unsuccessful, a replacement will be reserved to ship with your next order
- If a replacement is not obtainable, a refund of the plant will be issued
Please contact us directly at Roehamptonorchids@gmail.com or chat with us directly on our social media platforms (Facebook / Instagram) if you have any questions!