Shipping updates



If you would like to add more to an order, please add this request to your cart of your new order. (checked out as a purchase $0.00 cost). Select the same shipping carrier and complete your order. Your order will be merged and the difference in shipping rate will be refunded if your previous order has not already been processed for fulfillment.

Winter shipping information updates


Heat Packs

Heat packs are required if your night temperature drops below 9°C. Heat packs are complimentary on orders over $125 (before shipping + tax)

Heat packs for smaller orders are $5 (for the heat pack as well as to account for upsizing the box to prevent overheating)

Shipping will be suspended if temperature of destination airport is below -5°C overnight.


Shipping options:

Fedex Ground is no longer available.

Fedex Overnight required for all other provinces. Purolator express services level varies and is based on region. We've added UPS expedited to the options for those who prefer and had great experience with UPS. 

Please choose accordingly to delivery time. Heat packs are 72 hours so service must preferably be overnight. (2 days max.) We may switch carrier if the carrier predicted transit time exceeds 2 days. 

Local and Plantrunz

All orders that fall under Plantrunz service area will automatically be switched to delivery if it's not selected. Please notify us if you have any special requests. 


Our plant health guarantees that within 7 days of receiving the product that they are in healthy conditions. If you are unsure, please feel free to reach out.  We are here to help! 

We strive to make your online plant purchase experience positive. In the unfortunate circumstance that a plant arrives non-optimal, please notify us within 48 hours of delivery. Our plant health guarantee will be extended by 2 months. Next:

  • we will work with you to take necessary next steps to help the plant recover
  • If recovery is unsuccessful, a replacement will be reserved to ship with your next order
  • If a replacement is not obtainable, a refund of the plant will be issued

Please contact us directly at or chat with us directly on our social media platforms (Facebook / Instagram) if you have any questions!