Frequently Asked Questions (FAQ)

We deliver Canada Wide! The method of delivery is below.

Shipping cost varies based on order size, weight, and location. Add items to cart, proceed to checkout, and enter your address for an estimate (usually $20-$40, but subject to change). Tip: The base cost of the shipping is most expensive, and can ship 4-5 small / medium size plants.  Any additional increments are small addition. To make the best out of shipping it is best to ship 3-4 plants instead of 1. 

The shipping days displayed reflect the estimated transit time provided by the carrier's service, not the arrival time of your package from the order date. Average fulfillment takes 1-2 weeks since we only dispatch from Mon to Weds.

 

The shipping cost on www.roehamptonorchids.ca is an estimation based on Fedex Canada, Purolator shipping or UPS services.  We are not responsible if information provided were inaccurate, and prices may vary and subject tochange depending on the carrier. 

Yes, we deliver to GTA and extended area.Please see Local Delivery instructions here

Local delivery may occur the next day. Specify a date and time that suits your schedule

  1. Our shop is located at 688 Mount Pleasant Rd. in Toronto. (Mount Pleasant & Eglinton). In store shopping is open. For shop directions and parking see here. 
  2. Winston-Churchill & Derry Rd (Mississauga) (~weekend fulfillment time) - pick up only - not a store location 
  3. Be sure to check out upcoming market and events for pick up!

Please remember that the orchids featured on the website will look slightly different than what you will receive due to monitor variations in colours and photo lighting. Plant blooms have variations due to care and culture. Please be advised that variations exist between plants, especially seed grown plants and photos are for reference only. We do our best to ensure size and appearance reflect as best as possible to the sample photo.

Our sizing guide is an estimate of the orchid when it is at blooming size. There is a standard size pop can next to our stock image for reference on size proportions.

 The plants will thrive with proper care. The size names are specific to our website and not universal to horticultural terminology or other nurseries.

Please see the main menu "Orchids by feature" where they are loosely sorted by sizing.

Our maturity terminology is an estimation at what size the plant is able to flower. It is based on other photos and experience. In optimal conditions, smaller orchids have surprised us with beautiful blooms. On the other hand, there have been larger orchids that have refused to spike. 

  • Seedling size (SS): 2 years or more until bloom
  • Near Blooming Size (NBS): should bloom within 1-2 years
  • Blooming Size (BS): should bloom within 6 months, or have previously bloomed

If you purchase an orchid in spike, it is in a stage of developing a flower spike that may bloom. There are many different stages of spikes, from just beginning of development to about to or fully opened blooms.

Sequential / Continuous bloomers have blooms one after another. Although the previous blooms may have dropped, it will continue to bloom with proper care.

Shipping In-Spike: We believe we provide the highest quality of packaging to preserve a spike. However, by purchasing in-spike you are responsible for the risk if the buds blast (failing) or, the spike breaking is always present when shipping orchids in spike. Damaged buds or spikes will not be replaced, these plants will bloom again with proper care.

End of - Means the bud are no longer at it's peak potential or nearing it's end. The spike may fully expire if there is wait time for shipping.

A mericlone is a method in tissue culture used to mass produce a particular individual plant, often sourced from a prized or sought-after plant. It closely resembles the plant it originated from, although distinct care and cultivation methods may result in variations.

Famous mericlone orchids can include the highly sought after Gomesa Jiaho Queen ('Jiaho' GM/TOGA ), and the ever popular Fredclarkeara After Dark ‘SVO Black Pearl’. 

Seed crosses are created using two different plants or siblings to produce the next generation. Every seed grown orchid will have its individual but similar traits, ensuring its uniqueness.

We avoid chemical pesticides on our orchids. Instead, we opt for natural solutions like Safer's soap and horticultural oil for prevention and treatment.

We employ predatory mites to sustain a pest-free setting. A predatory mite might be spotted on your orchid. This natural alternative is less powerful than chemical pesticides, therefore we cannot promise pest-free plants. (see section C)

Nevertheless, pesticides are utilized by multiple vendors globally to guarantee pest-free plants upon arrival at Canadian borders.

When housing plants with other living beings, it is advisable to isolate the plant for a period of 90 days before introducing them into the shared environment. However, we cannot guarantee the absence of chemical residue on the plants.

When you first open your new orchid order our hope is that they look as happy and healthy as when we shipped them to you but, let’s face it, who likes being put in a box with little air flow and different temperatures for a few days? Sometimes they might arrive looking a little stressed, this is normal. If the orchid is in need of water, hydrate it and, otherwise it should perk right back up in 2-3 days. If you are unsure or the order doesn't seem to look quite right, don't hesitate to reach out to us immediately.

Isolate from your collection and inspect the plants carefully. If everything looks good, allow the plant to gradually settle in for 24 hours before any watering if needed. If the package was delayed and the plant was severely dehydrated, please contact us for directions or water immediately with luke warm water.  Do not stress the plant with drastic temperature changes. 

 

Pests: Although we do everything we can to mitigate any pests or disease on our orchids the possibility always remains.  As we do not use harsh pesticides when under our care, pest is always a potential possibility. Hence we alway isolate prior to introducing to your collection. Please contact us we can offer pest control methodologies. Pests are a natural part of collecting plants, and We do not guarantee against pest, as insects can occur at any point. 

All plants are inspected for any signs of disease or virus prior to shipping. To the best of our knowledge, our plants leave free of pests or diseases. Plants are, however, living things and they can at any time develop or infected by disease, virus, or fungus throughout transit. If you suspect a plant has been infected, reach out to us for help!

Refrain from repotting your orchid upon receipt unless specifically instructed otherwise or if new growth is emerging for particular plant cycles. (Repotting will void any warranty with us)

Your orchid is stressed from transit conditions (box handling, light changes, temperature, humidity). Refrain from disturbing its roots to avoid additional stress.

All orchids arrive rooted in media and acclimatized to Canadian home environment. Wait 2-3 weeks before repotting to preferred media. If you must, then repot based on your growing style preference and experience.

Most orchids should be repotted every 2-3 years, depending on the quality of your media. Each orchid genus have slightly different needs. It is important to do your research prior to purchasing. 

Generally we recommend waiting 24 hours so the orchid can settle into the space prior to watering. However if it looks severely

All orchids are different and have different needs. Keep in mind the culture and care requirements of your orchid as some orchids need a clear wet dry cycle whereas some should always remain slightly moist. Some may be in dormant stage and should not be watered.

Keep all these factors in mind when deciding if you should water your new orchid immediately.

We recommend waiting at least one month until the orchid has had a chance to recover from any stress caused by shipping. Start with low dosage and always check if the plant is actively growing and need the fertilizer. Do not use the fertilizer to try to "save the plant" or "kick start it from dormancy" as it will not absorb the fertilizer and cause root burns. 

Re-visit the orchid's page on our website for basic care guideline such as light, temperature, water etc requirements for each individual orchid, so we can keep printing to a minimum.

As we live in different regions of Canada, the culture, choices of media, direction of windows etc may differ.  We cannot give you a definitive answer as we are not physically in your grow space. Use this information as a starting guide and the culture should be adapted to suit your environment

There are also many online resources to learn from. Join our facebook community group and feel free to post any growing and culture questions there! Many are willing to share their secret to success in different environment and various growing methodologies .